Polarization at work
drains time, money,
and relationships.

Ambassadors learn to bridge divides while navigating:

• Communication: You’re worried about saying the wrong thing or hitting an invisible third rail that might land you in hot water — internally, or publicly.

• Culture: You find that there’s little room for a range of virtues or ideologies to co-exist — team members quit when the organization’s choices deviate from their most ardently held views.

• Community Engagement: Your work requires you to serve all people (e.g. public education, healthcare, or public service), but ideological divides erode trust in decision-making, disrupt collaboration, and undermine nuanced dialogue.

• Decision-Making: You find that simple choices (like what kind of snacks for the break room) take on disproportionate significance in an environment where consumer choices represent alignment with “good guys” or “bad guys.” Meanwhile, big decisions feel existential in a climate where everyone with a phone and an opinion has a platform.

• Reputation Management: You face pressure to take or avoid public political stances. The line between your public life and private life feels blurry (especially with protestors chalking your driveway).

• Crisis response: You experience friction over whether, when, and how to respond to crises. Inaction and/or gridlock deplete team morale; outbound messaging generates unexpected conflict with the public.

• Focus: Time is diverted from core work to mediate conflict or defuse tension.